Welcome to Highfield Health
Please be mindful when booking an appointment to see your GP.
Please only ask for an ‘emergency’ appointment if you have a medical ‘emergency’.
Thank you, from all staff at Highfield Health.
TO PROTECT OUR STAFF PLEASE CAN ALL PATIENTS BRING A FACE COVERING TO FACE TO APPOINTMENTS
THANK YOU FOR YOUR COOPERATION
How to make a face covering - click here
Need a general practice appointment about something other than coronavirus? Here’s what to do:
• Contact the practice, either online, by an app or by phone.
• You will be assessed and as far as possible you will receive advice or care online or over the phone.
• If a face-to-face appointment is necessary, you will be advised on what to do. Please DO NOT enter the practice unless you’ve been advised to.
This will ensure we can continue to provide essential care safely.
Outside of our opening hours, if you have an urgent medical (physical or mental health) need please visit https://111.nhs.uk/ or call 111 if you cannot access the website.
If you develop symptoms of COVID 19 (new, continuous cough, fever ≥37.8, loss or change to your sense of smell or taste ) please go online or call 111 directly.
ONLINE BOOKING: We have temporarily disabled on-line booking to only offer telephone appointments. We apologise for any inconvenience.
FREE APP FOR ALL OUR PATIENTS: TO ACCESS PLEASE USE YOUR OWN POSTCODE or Southampton University email address to register:
YOU CAN REGISTER WITH US NOW
STUDENTS PLEASE USE
NON STUDENTS PLEASE USE
*OR fill out the forms in the New Patient Tab/Registration of the website and bring them to the surgery
Evening and Weekend Appointments
If the practice does not have an appointment to accommodate you we are able to refer you to one of the Hub's in Southampton City.
If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.
These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.
Highfield Health : Our patient participation group
Our Patient Participation Group is a collection of patients who have agreed to help us with an bi-annual feedback process, looking at different subjects, in order that we may improve our services to patients and make them as helpful as possible.
If you would like to participate in our virtual group, please complete our PPG application form and return it to the practice, or you can email it to firstname.lastname@example.org
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
After the GP has told you that a referral is necessary:
A referral will be made to the suitable service.
You will receive an email an encrypted email which contains the details of how to book your appointment via the NHS Referral System. Please make an account or login to TrendMicro Encryption to access this email. Accessing Encrypted Email's Guide
If you are unable to access this email please contact the surgery on 02380558577.
Please see the What Happens When You Are Referred leaflet for more details about the referral process.
If you are over 16 and have a registered GP in Southampton or Portsmouth City you are able to refer to the MSK Physiotherapy Service for a range of muscle and joint problems including back/neck pain, joint pain, strains and sprains.
The Steps to Wellbeing Service is a free, confidential, NHS service for to people aged 18+. They provide a service across the county of Dorset and in Southampton for people registered at either a Dorset or Southampton GP surgery.
They offer a range treatments for people experiencing problems with low mood/depression, anxiety, stress or other common mental health problems.
A local service that provides, emergency contraception, STI testing kits, Free condoms, Contraceptive Advice,Pregnancy Advice, Psychosexual Counselling and more.
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