Welcome to Highfield Health
Please be mindful when booking an appointment to see your GP.
Please only ask for an ‘emergency’ appointment if you have a medical ‘emergency’.
Thank you, from all staff at Highfield Health.
YOU CAN REGISTER TO BE A PATIENT WITH US NOW
STUDENTS PLEASE USE
NON STUDENTS PLEASE USE
*OR fill out the forms in the New Patient Tab/Registration of the website and bring them to the surgery
IMPORTANT NOTICE FOR ALL PATIENTS : WE HAVE MOVED TO:
38 Highfield Road
Need a general practice appointment here’s what to do:
Contact the practice, either online, by an app or by phone.
You will be assessed and as far as possible you will receive advice or care online or over the phone.
If a face-to-face appointment is necessary, you will be advised on what to do.
This will ensure we can continue to provide essential care safely.
If you feel you need to attend the surgery in person we are keen, as we are sure you are too, to avoid transmission of infection and so to ensure social distancing we are closely monitoring how many patients are in our building including sitting in the waiting room. Don’t forget your mask!
To view the latest information please visit these pages:
NHS CORONAVIRUS INFORMATION GOVERNMENT CORONAVIRUS INFORMATION GOVERNMENT TRAVEL ADVICE: CORONAVIRUS
Stay at home if you have coronavirus symptoms!
If you have either:
• a high temperature – you feel hot to touch on your chest or back;
• or a new, continuous cough – this means you've started coughing repeatedly
• or a loss or change to your sense of smell or taste
SELF-ISOLATION ADVICE REQUEST A TEST
The practice does not have access to tests. All tests are conducted by the national testing scheme. Please do not ask us if we can test you.
Use the NHS 111 online coronavirus service if...
- you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
OPEN NHS 111 CORONAVIRUS SERVICE
Important Covid trial
Please click on the link to see information about an important local trial for patients with suspected or confirmed Covid-19.
They need your help!
VIEW POSTER PRINCIPLETRIAL.ORG CALL 0800 138 0880
Help with social needs
If you are self-isolating or have been identified as at risk during this time and feel you need help, our social prescribing link workers can help you with your short-term needs.
They offer information on services to help with shopping, medication collection, keeping physically active and emotional support; developing plans to cover short term practical, physical and emotional needs; and helping to co-ordinate services that support the most at risk in their homes.
To get in contact with them, please call 023 8017 0610.
CALL 023 8017 0610
Covid-19 Vaccine Information:
Across Hampshire and the Isle of Wight the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.
We urge you keep our phone lines free for patients to call with non-vaccination healthcare needs. The NHS will share details on other ways to access booster appointments across our communities as soon as possible.
See more about the vaccination programme in Hampshire and the Isle of Wight, including the vaccination services: www.hampshiresouthamptonandisleofwightccg.nhs.uk
ONLINE BOOKING: We have temporarily disabled on-line booking to only offer telephone appointments. We apologise for any inconvenience.
Struggling to cope with how you’re feeling? All residents aged 16+ living in Southampton have FREE access to a safe and anonymous online community with self-guided courses and relevant resources. Register today to get support for your mental health at togetherall.com
FREE APP FOR ALL OUR PATIENTS: TO ACCESS PLEASE USE YOUR OWN POSTCODE or Southampton University email address to register
Evening and Weekend Appointments
If the practice does not have an appointment to accommodate you we are able to refer you to one of the Hub's in Southampton City.
If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.
These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.
Highfield Health : Our patient participation group
Our Patient Participation Group is a collection of patients who have agreed to help us with an bi-annual feedback process, looking at different subjects, in order that we may improve our services to patients and make them as helpful as possible.
If you would like to participate in our virtual group, please complete our PPG application form and return it to the practice, or you can email it to email@example.com
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
After the GP has told you that a referral is necessary:
A referral will be made to the suitable service.
You will receive an email an encrypted email or text which contains the details of how to book your appointment via the NHS Referral System. Please make an account or login to TrendMicro Encryption to access this email. Accessing Encrypted Email's Guide
If you are unable to access this email please contact the surgery on 02380010048.
Please see the What Happens When You Are Referred leaflet for more details about the referral process.
If you are over 16 and have a registered GP in Southampton or Portsmouth City you are able to refer to the MSK Physiotherapy Service for a range of muscle and joint problems including back/neck pain, joint pain, strains and sprains.
The Steps to Wellbeing Service is a free, confidential, NHS service for to people aged 18+. They provide a service across the county of Dorset and in Southampton for people registered at either a Dorset or Southampton GP surgery.
They offer a range treatments for people experiencing problems with low mood/depression, anxiety, stress or other common mental health problems.
A local service that provides, emergency contraception, STI testing kits, Free condoms, Contraceptive Advice,Pregnancy Advice, Psychosexual Counselling and more.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Highfield Health Carers Support
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Parking
We are able to accommodate the needs of people with disabilities and there is a disabled parking space available. Our staff are very happy to offer additional help to anyone in need.
CQC Update 2019: Review carried out on 7 August 2019
During an annual regulatory review
We reviewed the information available to us about Dr Nicholas James Lowe on 7 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.
(Site updated 11/04/2022)