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Rights & Responsibilities

NHS Core Responsibilities to You

These are our commitment to you – we want the NHS to be a high quality Health Service.

  • The NHS will provide a universal service for all based on clinical need, not ability to pay.
  • The NHS will provide a comprehensive range of services.
  • The NHS will shape its services around the needs and preferences of individual patients, their families and their carers.
  • The NHS will respond to different needs of different populations.
  • The NHS will work continuously to improve quality services and to minimise errors.
  • The NHS will support and value its staff.
  • Public funds for healthcare will be devoted solely to NHS patients.
  • The NHS will work together with others to ensure a seamless service for patients.
  • The NHS will help keep people healthy and work to reduce health inequalities.
  • The NHS will respect the confidentiality of individual patients and provide open access to information about services, treatment and performance.

Your Responsibilities

We do our best to serve our patients, but we need your cooperation in achieving this.

  • Do what you can to look after your own health, and follow advice on a healthy lifestyle
  • Treat NHS staff, fellow patients, carers and visitors politely and with respect and courtesy. We will not accept violence, racial, sexual, homophobic or verbal harassment
  • Attending on time for appointments. If you are late for your appointment you will be asked to re-book
  • Letting us know as soon as possible if you are unable to attend
  • Telling us if you change your name or address
  • Using the name that you have registered with the practice
  • Ensuring that the appointment you have booked is of adequate length for the problem(s) you wish to discuss
  • Requesting a home visit only when it is really necessary
  • Following the advice offered. It may not always be necessary, or the best treatment for you to have a prescription
  • Ordering repeat prescriptions sufficiently in advance
  • Accept any invitation for health screening issued by the practice or Health Authority, including immunisations, cervical screening, etc.
  • Informing us when you book an appointment if you require any special assistance when you visit the practice
  • Letting us know when things go wrong, but also letting us know when we have done something well


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